Refund Policy

Every piece offered by JULL is a unique, individually priced item. As is standard across the luxury resale market, all sales are final — we do not accept returns, refunds or exchanges, except where a piece is proven not to be authentic under the procedure set out below.

We guarantee the authenticity of every piece we sell. If an item bought from JULL is ever proven not to be authentic Hermès under that procedure, we will refund your payment in full.

Where our pieces come from

JULL offers pieces from two sources, and each listing states which applies:

JULL stock.Pieces sourced by us — directly through European boutiques and through trusted trade partners — and owned by BY JULL LTD at the point of sale. Your seller is BY JULL LTD (Company no. 17144844, England & Wales).

Consigned pieces. Pieces offered on behalf of private collectors. Legal title remains with the owner until completion of sale, and the sale is made on their behalf. JULL inspects, authenticates and handles every consigned piece to exactly the same standard as its own stock, and our authenticity guarantee applies in full.

In both cases, all sales are final.

Before you buy

Please read the full description and review every photograph before purchasing. Each listing sets out the piece in detail — leather, hardware, blind stamp, size, colour and a condition grade against our scale (Store Fresh, Excellent, Very Good, Good) — with notes on any wear, patina or cosmetic signs of use.

We would rather answer ten questions before a sale than one complaint after it. WhatsApp us on +44 7704 870249 or email hello@byjull.com for additional photographs, a video walkthrough of the exact piece, or a private viewing at our Chelsea Harbour showroom by appointment — all before you commit to anything.

Authenticity guarantee — and how a claim works

Every piece is inspected by hand in our London workroom before sale: hardware engravings, blind stamp and year, stitch density and slant, interior construction, leather grain and provenance. Before despatch, each piece is photographed in detail — including its blind stamp and hardware engravings — and this record is retained. The blind stamp and production year are stated on your invoice. Each piece leaves us with a one-time JULL security tag attached.

If, despite this, you believe a piece purchased from JULL is not authentic:

1. Contact us within a reasonable time of discovering the concern, at hello@byjull.com, with the invoice number and the basis of the concern.

2. The piece must be returned to JULL for inspection with the security tag intact and unaltered. Claims cannot be assessed on photographs or third-party statements alone.

3. The returned piece is verified against our pre-despatch record — blind stamp, hardware engravings, stitching and detail photographs — to confirm it is the same piece we sold.

4. Where a genuine question of authenticity remains, the piece is submitted to an independent professional authenticator agreed by both parties. If that assessment concludes the piece is not authentic Hermès, we refund your payment in full, including reasonable return costs.

Damage in transit

All pieces travel fully insured with signature on delivery, via specialist courier. If a piece arrives with damage sustained in transit, photograph it before unpacking further and contact us within 24 hours. We will handle the insurance claim directly and work with you to resolve the matter.

Your statutory rights

Nothing in this policy affects your statutory rights under English law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where those rights apply to your purchase.